Ultimate PHP Ticket Support System with Admin & User Dashboards

The Ultimate PHP Ticket Support System is a fully-featured, ready-to-use support and ticket management platform. Designed for businesses, SaaS, and customer service teams, it allows users to submit support tickets, track their progress, and communicate with support agents. Admins can manage users, view all tickets, update statuses, and reply directly through the admin dashboard.

Key Features

Admin Dashboard

Manage users, tickets, support users, and replies efficiently.

Support Dashboard

Handle assigned tickets, update status, and reply with attachments.

User Dashboard

Submit new tickets, track status, and communicate with support agents.

Ticket Management

Open, in-progress, and closed statuses with priority levels and assignment system.

Replies System

Users, support users, and admins can reply to tickets with file attachments.

Knowledge Base / FAQ

Organize frequently asked questions into categories to help users find answers before creating a support ticket.

File Upload & Preview

Upload images and PDFs with instant preview (no download required).

Secure Authentication

Separate login for admins, support users, and users with hashed passwords.

Role-Based Access

Admin (full access), Support (assigned tickets), User (own tickets).

Responsive Design

Mobile-friendly interface using Bootstrap 5.

Clean Code

Easy to customize, scalable, and developer-friendly.

Technical Requirements

• PHP: 7.4 or higher

• MySQL: 5.7 or higher

• Web Server: Apache

• PHP Extensions: mysqli, mbstring

Admin Login:

https://projects.aiframeworks.xyz/admin/login.php

User: admin

Pass: admin123

User Login:

https://projects.aiframeworks.xyz/auth/login.php

User: test@test.com

Pass: 123456