Shared team inbox with unread message icons and unread counts
Contacts with named lists, tags, search and opt-in - campaigns go only
to opted-in contacts, automatically
Template campaigns with delivery tracking and failed-message retry
Chatbot keyword flows, welcome messages and after-hours replies
AI reply drafts with your own OpenAI key, second provider fallback
Support tickets with Admin / Manager / Agent roles, two-step assignment
(select role first, then pick the person - list filters to that role)
Role Permissions: Admin ticks which pages Manager and Agent may open
(Dashboard always on; Manager all pages by default; Agent Contacts,
Inbox, Tickets only by default; direct URLs blocked too)
Frontend Settings: Admin edits every landing-page detail (title, brand,
hero, features, steps, FAQs, CTA, footer, trust chips) and can hide the
whole public frontend with one toggle (guests then see admin login)
Dashboard: messages last 7 days, campaign summary, recent activity,
top contacts, ticket counts
API & Business Settings (Admin only): WhatsApp Cloud API, OpenAI, SMTP,
Razorpay/Stripe keys stored only
Meta webhook endpoint for incoming WhatsApp messages
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