Customer AI Multi-Channel AI Customer Service Chatbot (Python + React)
Multi-channel AI support chatbot: WhatsApp, Viber, Telegram + Smart KB matching
Item Description
Customer AI is a production-ready, multi-channel AI customer service chatbot platform built with Python FastAPI (backend) and React + TypeScript (frontend). Supports WhatsApp, Viber, and Telegram out of the box with a plug-and-play adapter architecture. Features smart knowledge base matching (Jaccard + SequenceMatcher), 24/7 auto-reply scheduling, complete admin dashboard, session management, and demo data pre-loaded with 25 FAQs and 86 messages across 10 realistic conversations.
Features
- Multi-Channel Support (WhatsApp, Viber, Telegram)
- AI-Powered Smart Knowledge Base Matching
- Jaccard + SequenceMatcher Hybrid Algorithm
- 24/7 Auto-Reply with Work/Off-Work Scheduling
- JWT Authentication & Authorization
- Complete Admin Dashboard with Real-Time Stats
- Session Management (View, Search, Handoff)
- Knowledge Base CRUD with Search & Pagination
- Channel Configuration per Channel
- Webhook Simulation for Testing
- Responsive React SPA Admin Panel
- Adapter Pattern for Easy Channel Extension
- Demo Data Pre-Loaded (25 FAQs + 86 Messages)
- Clean Architecture (Separation of Concerns)
- RESTful API Design
$ 199
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Information
| Category | Scripts & Code / Python |
| First Release | 30 October 2026 |
| Files included | .html, .css, Javascript .js, .sql, .py |
| Framework HTML/CSS | Bootstrap, YAML |
| Framework Javascript | jQuery, EXT JS, Node.js |
| Software version | .NET 3.5 |
| File Size | 20 MB |
| Database version | MySQL 5.x |
| Frameworks | Python |
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